如何用英文向客户解释限电减产造成订单延误、甚至逼单？
如何用英文向客户解释限电减产造成订单延误、甚至逼单？
近期多地推出限电措施，严控高能耗企业用电情况。不少外贸企业反馈说，当地已经开始“开三停四” “开七停七”，甚至有“开一停六”的……
近几周内，部分受影响企业的订单交付必将短暂延迟。此时应如何用英文向客户解释呢？有没有一些实锤可以能够让客户理解工厂的不易？
以下是相关内容的整理。
提醒：如果你的工厂未受影响，客户的订单未受影响，或限产时间较短、影响不大、买家也没有问起的，倒也不必特意去向买家解释，以免造成不必要的疑虑或恐慌。（如果你想逼单那就另说。）
英文邮件模板分为以下三种：
01 客户订单受到限产影响
Dear Customers,（改为客户名字）
Due to the recent “dual control of energy consumption” policy of the Chinese government, our manufacturing operation has been adjusted to “run for 7 days and stop 7 days”（根据实际情况修改）, and the production capacity is only half （根据实际情况修改）of that under normal conditions.
We have tried our best to ensure the on-time production, but we are very sorry to inform you that the delivery of your order will be delayed by X days, and the latest delivery time is XX\XX.
You have always been our company’s most important customer. Therefore, your order will be processed first in our production line. Please rest assured that we will definitely complete the production with quality and quantity, and minimize the impact. Once the tight power supply is relieved, our production capacity will be restored immediately.
We will keep in touch with you on the progress of the order. If you have any further questions or concerns, please contact us and we will get back to you as soon as possible.
We appreciate your continued support and understanding!
尊敬的客户，
由于近期的“能耗双控”，我司产线的运营周期调整为“开x停x”，产能为正常情况下的xx。我们已竭尽全力确保订单的生产进度，但非常抱歉地通知您，您的订单交期将延期x天交付，最迟交付时间为x月x日。
您一直以来都是我司最重要的客户，所以在当前产能紧张的情况下，您的订单排在我们产线的首位。请您放心，我们一定会保质保量完成生产，将此次产能受限所带给您的影响降到最低。一旦本地电力供应紧张的形势缓解，我们的产能将立刻得到恢复。
我们将随时与您沟通订单进度。如果您有任何疑问，请联系我们，我们将第一时间响应。
感谢您一直以来的支持与理解！
02 客户订单未受到限产影响
Dear Customers,（改为客户名字）
Perhaps you have noticed that the Chinese government’s recent “dual control of energy consumption” policy has had a certain impact on the production capacity of some manufacturing companies.
But please rest assured that our company has not encountered the problem of limited production capacity. Our production line is running normally, and your order will be delivered as scheduled.
We will keep in touch with you so that you can keep abreast of our production progress.
尊敬的客户，
也许您已经注意到近期“能耗双控”对部分制造企业的产能造成了一定影响。但请您放心，我司目前没有遇到产能受限的问题，产线运转一切正常，您的订单也将如期交货。
我们将与您保持沟通，随时更新生产进度。
03 借此逼单
Dear Customer,（改为客户名字）
Perhaps you have noticed that the recent “dual control of energy consumption” policy of the Chinese government has had a certain impact on the production capacity of some manufacturing companies, and the delivery of orders in some industries has to be delayed.
In addition, the China Ministry of Ecology and Environment has issued the draft of “2021-2022 Autumn and Winter Action Plan for Air Pollution Management” in September. This autumn and winter (from October 1, 2021 to March 31, 2022), the production capacity in some industries may be further restricted.
To mitigate the impact of these restrictions, we recommend that you place an order as soon as possible. We will arrange production in advance to ensure that your order can be delivered on time.
If you have any questions, please contact us and we will respond to you as soon as possible.
每月更新名录的开发电子书!
销售开发客户必备,百万条名录!
- 里面有每月可更新的名录，展会资料，海关数据，跨境，亚马逊可供下载
- 介绍了货代必备的工具更新超千种，以及各种跨境电商工具，外贸工具。
- 话术总结，如何和客人沟通，如何去回访拜访客人等等
- 开发技巧每月更新不同的，供全方位学习思维。
- 每月更新全国最新名录。
- 使用微信授权就可以在阅读，电脑、手机及ipad等地方阅读，APP网站打开很方便。
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